IP Office Phone Manager User Guide 40DHB0002USAR Issue 13a (22nd September 2005)
Phone Manager Users Guide Phone Manager User Guide Page 10 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Advice of charge indication (onl
Getting Started Phone Manager User Guide Page 11 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Getting Started After Phone Manager is ins
Phone Manager User Guide Page 13 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager Main Window Phone Manager is divided into t
Phone Manager Users Guide Phone Manager User Guide Page 14 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Status The Call Status pane
Phone Manager Phone Manager User Guide Page 15 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call History Call History The Call History ar
Phone Manager Users Guide Phone Manager User Guide Page 16 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) For Phone Manager Pro only, the f
Phone Manager Phone Manager User Guide Page 17 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) In Phone Manager Pro only. The In tab lists a
Phone Manager Users Guide Phone Manager User Guide Page 18 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Out Phone Manager Pro only. The O
Phone Manager Phone Manager User Guide Page 19 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Missed The Missed tab lists the unanswered in
Phone Manager Users Guide Phone Manager User Guide Page 20 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) All The All tab gives a list of a
Phone Manager Phone Manager User Guide Page 21 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Speed Dials The Speed Dials tab allows you to
Phone Manager Users Guide Phone Manager User Guide Page 22 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Speed Dial Options The following
Phone Manager Phone Manager User Guide Page 23 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) External Speed Dials • There are four types
Phone Manager Users Guide Phone Manager User Guide Page 24 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Account Codes Phone Manager Pro o
Phone Manager Phone Manager User Guide Page 25 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Voicemail Phone Manager Pro only with Voicema
Phone Manager Users Guide Phone Manager User Guide Page 26 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Script Phone Manager Pro only. Th
Phone Manager Phone Manager User Guide Page 27 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Park Area It is sometimes necessary to t
Phone Manager Users Guide Phone Manager User Guide Page 28 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Configure Menu Configure Menu The
Phone Manager Phone Manager User Guide Page 29 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) PBX Configuration Information This dialogue b
Phone Manager User Guide Page iii IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Table of Contents Getting Started ...
Phone Manager Users Guide Phone Manager User Guide Page 30 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Configure Directory Phone Manager
Phone Manager Phone Manager User Guide Page 31 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Directory Entry Phone Manager Pro only. When
Phone Manager Users Guide Phone Manager User Guide Page 32 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Configure_Preferences The Prefere
Phone Manager Phone Manager User Guide Page 33 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Forwarding This menu controls the forwarding
Phone Manager Users Guide Phone Manager User Guide Page 34 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Voicemail This menu controls the
Phone Manager Phone Manager User Guide Page 35 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager This menu controls the features
Phone Manager Users Guide Phone Manager User Guide Page 36 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Queue ID Phone Manager Pro only.
Phone Manager Phone Manager User Guide Page 37 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Short Cut Keys The Short Cut keys tab allows
Phone Manager Users Guide Phone Manager User Guide Page 38 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Configuring your Screen Pop Softw
Phone Manager Phone Manager User Guide Page 39 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Audio Codec Only Phone Manager PC Softphone u
Phone Manager Users Guide Phone Manager User Guide Page iv IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Handling ...
Phone Manager Users Guide Phone Manager User Guide Page 40 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Compact Mode Phone Manager Pro on
Phone Manager Phone Manager User Guide Page 41 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Using Phone Manager in Compact Mode When usin
Phone Manager Users Guide Phone Manager User Guide Page 42 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Date & Time Setting The Date
Phone Manager Phone Manager User Guide Page 43 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Clock Type Clock Type allows you to customize
Phone Manager Users Guide Phone Manager User Guide Page 44 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Instant Messaging In this release
Phone Manager Phone Manager User Guide Page 45 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Personal Distribution Lists Phone Manager Pro
Phone Manager Users Guide Phone Manager User Guide Page 46 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Creating a Personal Distribution
Phone Manager Phone Manager User Guide Page 47 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Profile Your can save your preferences and yo
Phone Manager Users Guide Phone Manager User Guide Page 48 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Functions Menu The Functions menu
Phone Manager Phone Manager User Guide Page 49 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) • Ringback when free (internal only) This f
Table Of Contents Phone Manager User Guide Page v IP Office 40DHB0002USAR Issue 13a (22nd September 2005) System Administration...
Phone Manager Users Guide Phone Manager User Guide Page 50 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Enter the number of the pers
Phone Manager Phone Manager User Guide Page 51 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call (with Account Code) See also Using Accou
Phone Manager Users Guide Phone Manager User Guide Page 52 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Transfer Type the number of the p
Phone Manager Phone Manager User Guide Page 53 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Account Code The Account Code form appears if
Phone Manager Users Guide Phone Manager User Guide Page 54 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Handling Icons The icons on
Phone Manager Phone Manager User Guide Page 55 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) If Phone Manager is being used in Agent Mode
Phone Manager Users Guide Phone Manager User Guide Page 56 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Hands Free Operation The Phone Ma
Phone Manager Phone Manager User Guide Page 57 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Agent Mode Operation Phone Manager Pro only.
Phone Manager Users Guide Phone Manager User Guide Page 58 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) IP Office Conferencing Center The
Phone Manager User Guide Page 59 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Configuration Configuring your Preferences You can decide
Phone Manager Users Guide Phone Manager User Guide Page 60 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Speed Dials Speed dials allow you
Configuration Phone Manager User Guide Page 61 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Internal Speed Dials An internal Speed Dial c
Phone Manager Users Guide Phone Manager User Guide Page 62 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Speed Dial Tooltips In addition t
Configuration Phone Manager User Guide Page 63 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Edit Speed Dial Form The Edit Speed Dial form
Phone Manager Users Guide Phone Manager User Guide Page 64 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Directory Entries Phone Manager P
Configuration Phone Manager User Guide Page 65 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Create a Directory Entry from an Existing Cal
Phone Manager User Guide Page 67 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Handling Make a Call There are a number of ways to ma
Phone Manager Users Guide Phone Manager User Guide Page 68 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) PIN Restrictions The Phone Manage
Call Handling Phone Manager User Guide Page 69 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Receive a Call 1. The incoming call will app
Phone Manager User Guide Page 7 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Getting Started Introduction This guide covers Phone Manage
Phone Manager Users Guide Phone Manager User Guide Page 70 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Tag a Call Identifying a call by
Call Handling Phone Manager User Guide Page 71 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Transfer a Call to Another User's Voicem
Phone Manager Users Guide Phone Manager User Guide Page 72 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Collect Your New Voicemail Messag
Call Handling Phone Manager User Guide Page 73 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Phone Manager Users Guide Phone Manager User Guide Page 74 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Tag Form Use this form to en
Call Handling Phone Manager User Guide Page 75 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Set an Absent Message 1. From the Functions M
Phone Manager Users Guide Phone Manager User Guide Page 76 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Making a Call with an Account Cod
Phone Manager User Guide Page 77 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) How To Take Your Calls from Another Extension If you wish
Phone Manager Users Guide Phone Manager User Guide Page 78 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Forward Your Calls to Another Loc
How To Phone Manager User Guide Page 79 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Set Do Not Disturb (DND) This feature will ensure yo
Phone Manager Users Guide Phone Manager User Guide Page 8 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager PC Softphone: Phone
Phone Manager Users Guide Phone Manager User Guide Page 80 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Transfer Back to Forwarded Extens
How To Phone Manager User Guide Page 81 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Turn Off Hook Operation On/Off Off Hook operation al
Phone Manager Users Guide Phone Manager User Guide Page 82 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Create a Speed Dial Group Member
How To Phone Manager User Guide Page 83 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Create a Speed Dial from the IP Office Directory 1.
Phone Manager Users Guide Phone Manager User Guide Page 84 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Edit a Speed Dial 1. In Call Hist
How To Phone Manager User Guide Page 85 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Make a Call Using a Speed Dial There are a number of
Phone Manager Users Guide Phone Manager User Guide Page 86 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Using Account Codes Using Account
Phone Manager User Guide Page 87 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) System Administration Hints & Tips for System Administ
Phone Manager Users Guide Phone Manager User Guide Page 88 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) 7. System Requirements Phone Mana
Phone Manager User Guide Page 89 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Glossary A Account Code: Account Codes are used to track c
Getting Started Phone Manager User Guide Page 9 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager Feature Comparison The followi
Phone Manager Users Guide Phone Manager User Guide Page 90 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Call Handling Button and by follo
Glossary Phone Manager User Guide Page 91 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) assigned to a physical extension or can be given a
Phone Manager User Guide Page 93 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Index A Absent Status 53 Account Code 53 Account Code Requ
Phone Manager Users Guide Phone Manager User Guide Page 94 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Transfer Back to a Forwarded Exte
Phone Manager Users Guide Phone Manager User Guide Page 96 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Performance fig
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