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Phone Manager Users Guide
Phone Manager User Guide Page 88
IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
7. System Requirements
Phone Manager can used with any IP Office system and supported telephones. Hands free operation is
only supported on suitable Avaya phones.
Phone Manager Lite/Pro
• Minimum Pentium 266Mhz or above with 64MB RAM and 50Mb of free disk space.
• Ethernet attached PC running Microsoft Windows 2000/XP Pro, in conjunction with TCP/IP
Networking.
• Sound card if audio features required.
• Optional Microsoft Outlook 2000/2003/XP, Act! 6.0/7.0, Maximizer 7.5/8.0 and Goldmine 6.0/6.7
for contact management integration.
• Optional Internet Explorer 6.0 or above for Conferencing Center integration.
• If Phone Manager Pro is to be used then a Phone Manager Pro user licence is required.
Phone Manager PC Softphone:
• Multi Media laptop running Windows 2000 or Windows XP operating systems with speakers and
microphone installed (USB headset, USB handset or soundcard)
• Minimum specification is a Pentium 400MHz (700 MHz recommended) or above with a minimum
of 128MB RAM
• Ethernet or Wireless Ethernet attached PC in conjunction with TCP/IP Networking.
Phone Manager PC Softphone supports QoS in the form of DiffServ for both Windows XP and
Windows 2000 when used in Softphone mode. However, when used with a wireless card Avaya
does not have a built in algorithm so the maximum number of wireless desksets that can be used
within a given access point may not exceed 3.
• VoIP licence in addition to the Phone Manager Pro user licence.
• Optional Microsoft Outlook 2000/2003/XP, Act! 6.0/7.0, Maximizer 7.5/8.0 and Goldmine 6.0/6.7
for contact management integration.
• Optional Internet Explorer 6.0 or above for Conferencing Center integration.
- IP Office 1
- Table of Contents 3
- Table Of Contents 5
- Getting Started 11
- Phone Manager 13
- Call Status 14
- Call History 15
- Messages 20
- Speed Dials 21
- Speed Dial Options 22
- Conference 23
- External Speed Dials 23
- Account Codes 24
- Voicemail 25
- Call Park Area 27
- Configure Menu 28
- Configure Directory 30
- Directory Entry 31
- Configure_Preferences 32
- Forwarding 33
- Do Not Disturb 33
- Telephone 34
- Park ID 35
- Queue ID 36
- Door Release 36
- Agent Mode 36
- Short Cut Keys 37
- Screen Pop 37
- • Pop Act! 38
- • Pop Goldmine 38
- • Pop Maximizer 38
- • Pop Outlook: 38
- • Pop External Program: 38
- Audio Codec 39
- Compact Mode 40
- Date & Time Setting 42
- Clock Type 43
- Instant Messaging 44
- Personal Distribution Lists 45
- Default Sizing 46
- Profile 47
- Functions Menu 48
- Call (with Account Code) 51
- Transfer 52
- Account Code 53
- Absent Status 53
- Call Handling Icons 54
- Function Keys 55
- Hands Free Operation 56
- PC Softphone Operation 56
- Agent Mode Operation 57
- Help Menu 58
- Configuration 59
- Internal Speed Dials 61
- Speed Dial Tooltips 62
- Edit Speed Dial Form 63
- Directory Entries 64
- Call Handling 67
- PIN Restrictions 68
- Tag a Call 70
- Clear a Call 70
- Transfer a Call 70
- Blind Transfer a Call 70
- Tag a Transferred Call 71
- Create a Conference Call 71
- Reclaim a Call 72
- Park a Call 72
- Unpark a Call 72
- Tag a Parked Call 72
- Answer a Call 74
- Answer a Call Waiting 74
- Set Ringback When Free 74
- Set an Absent Message 75
- Working with Queues 76
- Set Do Not Disturb (DND) 79
- Turn Call Waiting On/Off 80
- Turn Voicemail On/Off 80
- Create a Speed Dial 81
- Edit a Speed Dial 84
- Delete a Speed Dial 84
- • Drag & Drop: 85
- • Double Click: 85
- Using Account Codes 86
- System Administration 87
- Glossary 89
- Phone Manager Users Guide 94
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