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Important
Do not use the ActiveSync backup function to back up data to a computer when you suspect a data error.
Doing so may also include the corrupted data that is causing your problem, which means the problem
will reappear when you restore the data.
Full Reset (Memory Initialize)
Full reset (memory initialize) deletes all data, and resets all unit parameters to their initial defaults.
The following are conditions when you should perform a full reset.
• When you want to delete all memory data and return unit settings to their factory defaults
• When you forget your password and need to clear it
• When a data error causes operational problems
• Appearance of the message: “A problem with memory contents has been found...”
Performing a Full Reset
Important
• The following procedure deletes all data in memory. Be sure that data is backed up or that you no
longer need it before performing the following procedure.
• If there is a CompactFlash Card in the CASSIOPEIA’s slot, remove the card before performing the
full reset.
1. Make sure that unit power is turned on.
2. While holding down the [Power] button, use the stylus to hold down the RESET button for about
two seconds.
• This causes the following message to appear on the display screen.
“Proceeding with this operation initializes memory. Press [Action] to proceed or [Record] to
cancel.”
3. Press the [Action] control.
• This causes the following message to appear on the display screen.
“Proceeding with this operation deletes all data stored in memory. Press [Action] to proceed or
[Record] to cancel.”
4. Press the [Action] control again.
• This starts the full reset operation, which deletes all data in memory.
• Pressing the [Action] control displays the Startup screen. Perform steps 5 through 6 under “Initial
Setup” to set up the unit.
You can abort the full reset operation while the messages in steps 2 and 3 are on the display by pressing
the [Record] button.
Errors Following a Full Reset
Either of the following two conditions can cause errors to continue, even after you perform a full reset.
• Hardware defect
• System problem caused by failure by you to correctly perform the reset procedure before using the
unit for the first time
If you suspect that the problem is being caused because you did not properly reset the unit before using
it for the first time, perform the following procedure.
This should correct the problem.
• Perform the following procedure if your CASSIOPEIA remains locked up even after you perform a
full reset.
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